FAQs

What is the difference between a psychiatrist and a psychologist?

Psychiatrists are medical specialists, just like obstetricians, paediatricians or dermatologists. They study for six years to obtain a general medical degree, and thenundertake a compulsory period of general medical and surgical practice before completing further study to gain additional qualifications in the area of mental health. They can prescribe medication and use therapy-based and other psychosocial strategies to treat mental illnesses and other mental health problems. Psychiatrists, like other medical specialists, can only take patients on referral from another medical practitioner and their fees are partially subsidised by Medicare.

Psychologists receive graduate training in psychology and have expertise in the area of human behaviour. They do not have medical degrees and are unable to prescribe medications. Their treatments are based on changing behaviour and thinking styles and developing improved strategies for dealing with problematic situations.

Psychiatrists and psychologists often work closely together, depending on the patient’s needs.

How do I make an appointment?

You will need to consult with your general practitioner to obtain a referral. Your GP will be able to assist you in deciding which doctor best suits your reason for visit or they can make an open referral to our clinic.

We ask that you, or your GP, send your referral to the clinic, by post, fax or email for consideration prior to being offered an appointment. This ensures you are matched with an appropriate doctor to attend to your treatment needs.

Should an individual's reason for referral lie outside the doctor’s particular skill base, this process provides the doctor the opportunity to refer onto a colleague with specialty knowledge in that area and also allows them to triage people in terms of urgency of their review.

When sending your referral to the clinic, please ensure your contact details are clearly marked so reception staff can contact you to make an appointment once it has been reviewed and signed off by a doctor.

Please note, due to the recent increased demand for mental health services, the submission of a referral does not always guarantee an appointment and some waiting times are lengthy. In the event that none of our doctors are able to accept your referral, we will advise your referring GP so that alternate arrangements can be made with them.

Why do I need a referral?

Referrals are an important information source that assist us by outlining the reasons for an appointment, indicate which treatments may be required, whether the referral is appropriate for the clinic and whether the doctor has the capacity to provide ongoing treatment if required.

Should an individual's reason for referral lie outside the doctor’s particular skill base, the review process provides the doctor the opportunity to consider the treatment requirement, minimize the delay until an appointment can be made and triage the urgency.

Also, in order to be eligible to receive a rebate from Medicare for your appointments with our doctors, a valid referral must be provided, and may need to be repeated throughout the course of treatment. Please note, it is the patient’s responsibility to ensure referrals are valid and up to date for claiming purposes.

For Referrers of New Patients

Where possible, we prefer referrals to be sent through Medical Objects.

Please note for privacy reasons, if your referral is addressed to a specific doctor and this doctor is unable to accept the referral, we will seek to gain consent from yourself or the patient prior to the referral being passed to any other doctor within the clinic. If you wish for your referral to be passed onto available doctors within the clinic, please ensure you notate this on the referral.

What do I need to bring to the first appointment?

Please remember to bring your doctors referral letter if it has not already been received by the clinic. This referral enables you to claim a rebate from Medicare.

Please bring our Medicare card with you to your first appointment and ensure your bank account details are registered with Medicare if you wish for us to claim your Medicare rebate for you.

If you are already prescribed any medications, or take non-prescription preparations, it might be helpful to bring a list or even the medications along as well, regardless of whether or not they appear to be related to your mental or emotional state.

If you have a lot to talk about, or have a lot of questions to ask, it may help to jot them down before the first (or any subsequent) session and bring them along.

What can I expect at the first appointment?

It can be a bit intimidating for most people to come to see a psychiatrist for the first time, but you probably won’t find it as daunting as you might think. We ask that you arrive 5 - 10 minutes before your appointment time to complete a small amount of paperwork. In most instances, the first appointment usually lasts up to 60 minutes and you will receive feedback at the end of that session regarding moving forward.

What are the treatment costs?

This practice sets its fees based upon the recommended rates published by the Australian Medical Association. Some consultants in the clinic work with their own fee structures and may grant a concession for health care card holders. Any variation or discount on the AMA rate will need to be discussed directly with your doctor at the initial appointment. All fees are recalculated on the 1st November each year, in line with the AMA fee indexing.

Please note: This is not a bulk billing practice and payment is required to be made in full on the day of each appointment.

For new patients, in order to secure your appointment booking, a deposit of the full consultation fee is required to be paid at time of the booking. Non-attendance, or cancellation of an initial appointment with less than 24-hours notice will result in forfeiture of the deposit paid for that appointment slot. If a further initial appointment is made, this will require a new deposit to be paid.

This practice accepts card payments only (Visa, Mastercard and ApplePay). American Express AMEX is not accepted. 

The Medicare Safety Net provides families and individuals with financial assistance for out-of-pocket costs for out-of-hospital Medicare Benefits Schedule services. Once you meet a Medicare Safety Net threshold, you may be eligible for additional Medicare benefits for out-of-hospital MBS services for the rest of the calendar year. For more information on this scheme, please contact Medicare on 1800 011 163, or visit their website at www.medicareaustralia.gov.au.

Please note, fees for our Senior Registrars on our Improved Access Program differ. Please see the IAP page for further information.

What about confidentiality and privacy?

The Federal Privacy Amendment (Private Sector) Act 2000 legislates requirements for the personal and health information that anyone holds about you. In essence, it makes into law the ethic of confidentiality that doctors have long held and states that doctors will not seek or divulge information from you or about you without your consent (except in rare or emergency situations if necessary).

At Toowong Specialist Clinic we hold the confidentiality of your information to be of the greatest importance whether or not a law is passed about it, and all information gathered over the course of your treatment will be used in an appropriate and secure manner and strict confidence will be maintained.

Further Information on this law can be obtained from www.privacy.gov.au.

What is your cancellation and non-attendance policy?

Please provide 24-hours notice to prevent a cancellation fee if you wish to cancel or reschedule your appointment. Cancellation fees do not attract a Medicare rebate and must be paid in full prior to your next appointment.

Please refer to our cancellation policy below, effective 1^st October 2024 :

 1. Cancelling an appointment with less notice than specified above incurs a cancellation fee equal to the consultation fee, which is NOT CLAIMABLE THROUGH MEDICARE.

2. Failing to attend a confirmed appointment attracts a cancellation fee equal to the consultation fee, which is NOT CLAIMABLE THROUGH MEDICARE.

3. Non-attendance, or cancellation of an initial appointment with less than 24-hours notice will result in forfeiture of the deposit paid for that appointment slot. If a further initial appointment is made, this will require a new deposit to be paid.

4. It is the patient’s responsibility to contact the clinic to reschedule after cancelling or failing to attend an appointment.   

Why do I get charged a Script Fee ? For prescription requests made outside appointment times

Unfortunately, the process of writing prescriptions can be quite time consuming, as sometimes not only does the prescription need to be generated, but authority telephone calls need to be made, as well as the legally-mandated process of checking online databases designed to prevent doctor shopping. 
  
Every effort will be made to ensure that required scripts are provided within appointment times, but it is now unfortunately necessary to apply a fee of $55 (including GST) for prescription requests made outside of appointment times. Of course, it is possible to access prescriptions from your general practitioner as an alternative to this.